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Terms and Conditions

Please read these terms carefully before using our services

1. Acceptance of Terms

By using any service provided by 3D Logistics JA, the customer agrees to be bound by these Terms and Conditions. By proceeding with our services, the customer confirms that they have read, understood, and accepted these Terms in full. Continued use of our services constitutes ongoing acceptance.

2. Scope of Services

3D Logistics JA provides courier and logistics services, including

  • Shipping from USA to Jamaica.

  • Air freight & sea freight.

  • Assisted online shopping and payment services (if applicable)

  • Warehousing and package handling.

  • Delivery via third-party courier services where applicable.

3D Logistics JA reserves the right to modify, suspend, or discontinue any service at its discretion without prior notice.

3. Shipping Schedule

3D Logistics JA ships approximately three(3) times per week. All shipping schedules are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier schedules, inspections, weather conditions, or other factors beyond our control.

4. Service Areas

3D Logistics JA services

Sandy Bay( specific location advised 48 hours before delivery)

Hopewell(specific location advised 48 hours before delivery)

Lucea(specific location advised 48 hours before delivery)

Montego Bay(specific location advised 48 hours before delivery)

Delivery outside these areas may be facilitated through a third-party courier(Knutsford)at the customer’s expense.( Cost will be reflected on customer's invoice)

5. Responsibility, Risk & Liability

All shipments are transported at the customer’s own risk.

3D Logistics JA assumes Zero liability for loss, damage, delay, or errors related to shipments.

Responsibility, where applicable, begins at pickup and ends once the package is handed over to third-party carriers, customs authorities, or delivery partners.

3D Logistics JA is not responsible for:

  • Vendor errors

  • Incorrect information provided by customers

  • Packages lost or misdelivered prior to reaching our warehouse

  • Delays, losses, or damages caused by third parties

6. Packaging & Fragile Items

3D Logistics JA is not responsible for damage caused by improper or insufficient packaging by vendors, senders, or customers.

Fragile items including electronics, glass, liquids, cosmetics, or breakable goods are shipped at the owner’s risk, regardless of packaging method.

7. Prohibited & Restricted Items

Customers are responsible for ensuring all items shipped comply with local and international laws.

Prohibited items include, but are not limited to:

  • Illegal drugs or controlled substances

  • Firearms, ammunition, or weapons

  • Explosives, flammable, or hazardous materials

  • Counterfeit or replica goods

  • Pornographic or obscene materials

  • Perishable foods

  • Live animals

  • Cash, cheques, or negotiable instruments

Any prohibited item may be confiscated, disposed of, or surrendered to authorities without refund. 3D Logistics JA assumes no liability for seizures, fines, or penalties.

8. Customs, Duties & Fees

Customers are responsible for all customs declarations, duties, taxes, and government fees.

3D Logistics JA assumes no liability for delays, inspections, seizures, or penalties imposed by customs authorities.

9. Assisted Online Shopping Services (if applicable)

For assisted online shopping services:

  • Full payment must be deposited in advance

  • Customers must confirm item details before purchase

  • Payments may be non-refundable once purchase is made

  • 3D Logistics JA is not responsible for vendor errors, delays, cancellations, incorrect items, or sizing issues

All refund or exchange matters remain between the customer and the vendor.

10. Payments

Accepted payment methods include:

  • Bank transfer( to be implemented soon)

  • Cash on delivery

  • Cash App

  • Paypal

  • Venmo

All payments must be settled in full before processing. Payments are non-refundable once service or shipment processing begins.

11. Claims & Complaints

All claims must be submitted in writing via email within24 hours of notification or receipt.

Supporting documentation such as invoices and photographs may be required.

WhatsApp messages do not constitute official claims.

12. Storage & Uncollected Packages

Packages not collected within 7 days of notification may incur storage fees of JMD 500 per day.

Packages uncollected after 14 days may be auctioned, donated, or disposed of to recover storage and administrative costs. Customers remain responsible for all outstanding charges.

13. Cancellations

Cancellations must be requested 72 hours prior to scheduled service where applicable. Cancellation fees may apply. 3D Logistics JA reserves the right to cancel services at its discretion.

14. Amendments

3D Logistics JA reserves the right to update or amend these Terms and Conditions at any time. Changes take effect immediately upon posting.

These Terms and Conditions constitute the entire agreement between 3D Logistics JA and the customer and supersede all prior agreements or understandings.

15. Entire Agreement

These Terms and Conditions constitute the entire agreement between 3D Logistics JA and the customer and supersede all prior agreements or understandings.

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